Job Manager, Quality Performance Monitoring, Ottawa

Job Posting Title

Manager, Quality Performance Monitoring

Job Category

SQ Management

Language Requirements

Bilingual Preferred / Bilingue de préférence

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-04-12

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Manager, Quality Integration, as the Manager Quality Performance Monitoring, you will be responsible for the consistent and effective implementation, tracking and monitoring of Quality data that reflects the health of the NAV CANADA Quality Management System (NC-QMS). Your role provides the ongoing focus on measurable quality improvement opportunities and assuring operational excellence for activities conducted under the ATS Operations Certificate. This position provides NC-QMS Stakeholders with quality data and insights to enable continuous improvement by establishing and monitoring Quality Performance Indicators, administering performance dashboards, and integrating quality data sources to continuously monitor the health of the NC-QMS.

Job Description

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Develop and maintain NC‑QMS performance metrics in collaboration with stakeholders, ensuring clear measures of progress, effectiveness, compliance, and implementation quality.
• Build and manage QPIs, dashboards, and data visualizations that provide real‑time transparency and support leadership decision‑making.
• Integrate and standardize quality data from multiple sources to deliver a unified, trusted view of QMS health.
• Monitor continuous improvement activities, including CAPAs, audit findings, feedback loops, and system‑wide learning cycles.
• Support internal audits and management reviews through scheduling, coordination, reporting, and follow‑up.
• Strengthen stakeholder capability by providing analytical guidance, training, and support in performance measurement, RCA, and CAPA development.
• Present insights, trends, and recommendations that drive sustained improvement and demonstrate compliance.
• Provide expertise in developing quality processes, procedures, and work instructions aligned with NC‑QMS objectives.
• Conduct research on quality assurance and validation methodologies to identify trends and recommend enhancements to Quality Integration and governance.
• Support the integration and monitoring of Transport Canada regulatory requirements within the NC‑QMS.

What you bring:

• Bachelor’s degree in Engineering, Data Analytics, Quality Management, or related field
• Professional certifications in Quality (e.g., ASQ, ISO, IOSA), Data Analytics, or Project Management
• 3+ years in quality performance measurement, data analysis, or operational excellence roles
• Experience in developing dashboards (Power BI, etc), KPIs, and performance reporting systems.
• Experience in conducting in-depth root-cause analysis and developing corrective action plans/mitigations to hazards and risks
• Experience in implementing strategic direction, championing change, and obtaining results with direct authority
• Experience in dotted-line/matrix-management framework and working environments
• Experience working in a time-sensitive safety environment while managing multiple projects by prioritizing tasks and assignments
• Experience in working in a hybrid/virtual environment, using online collaboration platforms
• Strong knowledge of data and performance analysis, interpretation and reporting concepts and processes
• Strong knowledge and understanding of Quality Assurance and Quality Control concepts
• Knowledge and understanding of the interdependencies of Safety Management Systems and Quality Management Systems and their regulatory compliance requirements
• Knowledge of Canadian Aviation Regulations, ICAO Annexes, and Industry Quality Management Systems (IOSA, SM-ICG)
• Knowledge of Just Culture and Safety Culture concepts and practices
• Knowledge of process management/facilitation, change management, performance measurement and risk management theories, principles and techniques

How others describe you:

• Good problem-solving and decision-making are required because quality-related issues associated with activities conducted under the ATS Operations Certificate tend to be complex due to varying situational and technical factors
• Having demonstrated excellent verbal and written communication skills
• Having demonstrated effective relationship-building skills to establish strong relationships and networks with internal and external key stakeholders
• Ability to work in a time-sensitive safety environment while managing multiple projects through prioritising tasks and assignments
• Strong analytical and data interpretation skills
• Ability to maintain and promote personal, social, ethical, and organisational values
• Ability to build relationships, liaise, and network in a hybrid/remote/online work environment.
• Mediation and negotiation skills
• Problem-solving and decision-making skills, especially in complex safety investigations
• Effective relationship-building skills to establish strong relationships and networks with stakeholders
• Project and process management, facilitation, change management, performance measurement, and risk analysis and management
• Software: Microsoft Office suite and applications, with a strong focus on SharePoint Online and Power BI

Working Conditions:

• This position is a hybrid position with a minimum – 3 days per week on site.

Behaviour Statement:

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

-