Job Deskside Analyst

Position: Deskside Analyst

Location: Ottawa, ON - Onsite

Mode of Hire: Contract

Required Experience

• Must be fluent in both French and English with strong written skills.
• 1-2 years of previous Deskside support experience.

Required Skills

• Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
• CompTIA A+ or equivalent experience
• Good communication, time management and mathematical skills
• Dependable and reliable
• Attention to detail and documentation you take pride in your work Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals.
• Clean criminal record and driving abstract

Nice to have

• Meeting Room support experience would be an asset.
• Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Description of Duties

• This role will be structured after our "Hub and Spoke" model where they will primarily be based onsite, but they will also support nearby FCC office(Kanata office) (which means some travel will be required).
• Looking for strong experience with hardware and desktop software applications with the following key responsibilities.
• Resource must have own mode of transportation to travel
• Experience providing desktop hardware and software support to users
• Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
• Experience troubleshooting and managing file and print services
• The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
• Strong verbal and written skills in English and French